Read Feedback and Complaints Brochure
Your feedback helps us to improve so that you will feel safer, happier and get more out of our services.
We will often ask you for feedback. You can also comment or complain at any time. You can use this brochure, or phone us, or ask our staff to help. They will make sure the right people get your message. Your feedback will be kept private.
When you tell us what you like or don’t like, we will listen. And we will try to change things if we can.
You will always receive a reply as quickly as possible.
Tell us what you think.
Write to us info@skilled4life.com.au
If you are not satisfied with the response you get you can:
Contact the NDIS Commission web: www.ndiscommission.gov.au phone: 1800 035 544
TTY: 133 677 TIS 131450
TIS Interpreters can be arranged
Advocates can help you complain The National Disability Advocacy Program can help you work with an advocate.
Email them at:
disabilityadvocacy@dss.gov.au
Or write to:
Disability, Employment and Carers Group
Department of Social Services
GPO Box 9820
Canberra ACT 2601
Or search “disability advocate” online.
Compliments, suggestions and complaints
To give you better and better services, we need your feedback. Feedback can be compliments, suggestions or complaints.
We love to hear compliments.That means we are getting it right. If you are happy, we are happy!
We also love to hear suggestions as we are always trying to improve.
If you are not happy, tell us. It’s OK to complain. We need to know how you feel. We will always listen and reply to complaints, as quickly as possible.
You can complain anonymously. Leave your name, we can’t reply to your complaint. But we will still try to make things better.
You can provide your feedback or complaint here OR request a Form from us.
Get help to complain.
• from our workers
• from your family or friends
• from an advocate
• from the NDIS Commission
Advocates
An advocate is trained to speak for you. If you are not sure how to find an advocate, we can help.
Advocates are a free service.
NDIS Commission
You don’t have to talk with us.
If you have a serious complaint, you can tell the NDIS Commission.
This information is part of the Feedback, Compliments and Complaints Policy and Procedure.
If you wish to read the entire policy, we are happy to provide a copy.