How is your information stored?
Your information is stored securely both as- electronically and as hard copy files. The hard copy files are secured in a locked filing cabinet which is only accessible to Disability Services staff in SKILLED FOR LIFE SERVICES PTY LTD. The electronic copies are saved in a secure and password-protected database.
Note- SKILLED FOR LIFE SERVICES PTY LTD will store your information for 7 years after the cessation of the service, as stipulated by the NSW Government State Records- ‘General retention and disposal authorities. We will also ensure to follow the Record-Keeping practices according to the NDIS guidelines.
Who has access to your personal information collected by us?
Your information will only be accessible to the Disability Services staff in SKILLED FOR LIFE SERVICES PTY LTD and will never be shared with any other person or programs in SKILLED FOR LIFE SERVICES PTY LTD without your consent.
How can you access your personal information?
You can ask to access your information at any time if you have consented to SKILLED FOR LIFE SERVICES PTY LTD – access to your NDIS plan. The request must be in writing (a letter, fax or email). You must identify the information you wish to access. You can take notes or request a copy of it. However, you may not take your file. You can also choose to withdraw your consent from SKILLED FOR LIFE SERVICES PTY LTD at any stage.
How can you complain about a breach of privacy?
If you believe your privacy has been breached, you may contact the Director and provide details of the incident so that we can investigate it. We will investigate the complaint and respond to you within 28 days. SKILLED FOR LIFE SERVICES PTY LTD is highly committed to supporting the complainant through the Complaints and Appeals procedure. Alternatively, you can refer to the Office of the Australian Information Commissioner for complaints involving privacy matters. Staff will provide additional details and information of relevant advocates such as the NDIS Commission, Ombudsman
How to contact us
Telephone: +61 403092775
Email: info@skilled4life.com.au